The Wealth Management Client Relations Associate provides exceptional client service and operational support to Financial Advisors within the Wealth Management Division. This role is responsible for application processing, accurate client record keeping, transaction execution, and proactive problem solving across the full client lifecycle, from new applications to ongoing service and sensitive situations.Guided by the firm’s commitment to providing an enhanced client experience, caring for people, and delivering excellence, the Client Relations Associate works closely with Advisors and internal teams to ensure client requests are handled accurately, efficiently, and professionally. This role requires strong technical skills, sound judgment, and a client-first mindset.
KEY RESPONSIBILITIES
Client Service & Relationship Support
- Serve as a primary support resource for client service-related inquiries.
- Manage client service requests from new applications through ongoing servicing.
- Work alongside Advisors on client-related projects and initiatives.
- Ensure timely, accurate, and professional follow-up on all client matters.
Application Processing
- Prepare client files and complete required forms using a variety of systems and programs.
- Ensure all transactions are completed in accordance with internal procedures and regulatory standards.
- Track and follow through on outstanding items to completion.
Workflow, Reporting & Documentation
- Initiate and manage workflows based on Advisor notes and instructions.
- Complete recurring daily, weekly, and monthly reports related to fees, transactions, and account activity.
- Maintain accurate, organized, and up-to-date client records.
- Support internal reporting and documentation requirements.
Advisor, Dealer & Supplier Coordination
- Coordinate with dealers and insurance suppliers regarding investment-related service matters.
- Communicate clearly with Advisors regarding status, next steps, and outstanding requirements.
- Apply logic and analytical thinking to resolve service and processing issues.
- Proactively identify issues and take initiative to resolve them.
REQUIRED SKILLS AND COMPETENCIES
- Recognized Business College Diploma.
- Post-secondary education, Bachelor of Commerce (Finance).
- Minimum 5+ years of direct experience in the financial services industry.
- Strong analytical and logical problem-solving abilities.
- Demonstrated initiative and proactive work style.
- Ability to prioritize tasks effectively to achieve results.
- Excellent interpersonal and relationship-building skills.
- Strong technical proficiency with computers and financial applications.
- High level of accuracy, organization, and accountability.
SUCCESS FACTORS
- Client transactions and records are accurate, complete, and up to date.
- Advisors receive reliable, proactive, and consistent support.
- Client service inquiries are resolved efficiently and professionally.
- Workflows and reports are completed accurately and on time.
- Recognized as dependable, detail-oriented, and solutions-focused.
- Contributes to a positive, collaborative Wealth Management team environment.
Why Wiegers
- Supportive, values-driven culture
- Collaborative team environment
- Meaningful work with real client impact
- Opportunity for growth
Additional Perks
- Tenure sabbaticals
- Company retreats
- Flexible working hours
- Employer-matching group retirement plan
Apply
Send us your resume (and a short cover letter if you would like) to
inquiries@wiegers.ca.
We would love to meet you.
